Support


 Frequently Asked Questions




    Knowledge Base

    Click here to access our knowledge base.




Bug Reporting

For those with a Priority Support Plan license or during evaluation or the first 60 days after purchase, if you have any difficulties, errors or bugs when running PDF-eXPLODE, you can forward those issues with as much detail as possible to: support@3000AD.com.au. E-mails are generally responded to within 24 hours .

All bugs can be reported (regardless of support plan license) by email to support@3000ad.com.au providing us with details of how to reproduce the bug and any screenshots.

Priority Support

This service is chargeable. Click here for Pricing. If you have a current Priority Support Plan or you are within the first 60 days of purchase of a new or version upgraded PDF-eXPLODE license, then on-site support via a 'Support' web link to your site is available for either fixing or advising on issues or a 'Meeting' link is provided where the product and its features can be demonstrated to meet your requirements.

Please contact 3000AD Support and advise them of your PDF-eXPLODE Support License, your version number, your Windows operating system (e.g.: Win7/Win8 or Win XP, etc.) and the nature of the problem in detail.

Priority Support Plan

Support services:
  • Help installing, configuring and testing proper operation of PDF-eXPLODE software.
  • Help diagnosing and solving problems with PDF-eXPLODE software where the software does not perform as advertised or documented
  • Help diagnosing and solving problems with PDF-eXPLODE software as a result of User permissions, security or other on-site issues
  • Product updates (e.g. Version 4.0 -> Version 4.1) and temporary fixes but not major upgrades (e.g. Version 4 -> Version 5)

Service Level:
  • Responses will be made by e-mail, phone or Skype at the support provider's discretion and may require use of a remote connection to the customer's PC
  • A response will be provided within 24 hours from the time of initial contact, excluding weekends and holidays

Net Support and Presentations:


  Join a Net Support Session


  To start a support session on your site with one of our support technicians, Click to commence the session.

  A support executable file, which will allow us to connect to your PC, will commence downloading to your PC. You must run this 3 Mb file   and it will then display a DISCLAIMER. Please read and accept this disclaimer to continue. Next, a support screen displaying an ID and   password will appear.   Please email or tell the support analyst (if a phone session is in progress) this information.








  Join a Presentation


  To participate in a pre-arranged PDF-eXPLODE presentation, click here if requested to do so.
   A small file will download to your PC. You will need to run this file, and then complete the details requested onscreen as previously   advised in your presentation invite. ; Once you click join you will be connected to the presntation.














Purchase Support:

To purchase an annual support priority plan, click here. For pricing information, click here

Free Support


During the 45-day evaluaion period and the first 60 days after purchase, you are entitled to free priority support. Following that period, free support will consist of the following services only:
  • Self-service using resources provided on the product website
  • License activation reset for the purpose of re-imaging the disk on which PDF-eXPLODE was installed or moving the license to a different PC
  • Providing a download link for the current or previously purchased versions of the PDF-eXPLODE setup program
  • Customer database lookup/update of contact information, license ID and password
  • Re-send a copy of an invoice

You can also search the Knowledge Base articles. This covers heaps of error fixing articles and Tips/Tricks on how to imporove processing: We recommend you first search our Knowledge Base to find a solution or suggestion. It contains most of the common issues Users encounter. It also provides a step-by-step solution. Additionally, you can review the questions and answers below for some Tips/suggestions not shown in our Knowledge Base.




What It Does

What is PDF-eXPLODE?

What Are the Key Benefits of PDF-eXPLODE?

How Does It Save Time and Decrease Costs?

How Does It Increase Customer Satisfaction and Retention?

Who Benefits from PDF-eXPLODE?

What Are Its Business Applications?

How Is PDF-eXPLODE Different from Other Document Distribution Tools?

What Are the Key Features of PDF-eXPLODE?


How It Works

How Does PDF-eXPLODE Work?

What Are the System Requirements for PDF-eXPLODE?

Will PDF-eXPLODE Combine Documents Going to the Same Recipient?

Can I Customize the e-mail Messages for Each PDF Attachment?

Can I Manually Go Through the Delivery Process Step-by-Step?

How Does PDF-eXPLODE Know Where to Send a Document and What Message Should be Sent?

How Do I "Tag" a Document?

Does "Tagging" a Document Differ Depending on the Business Application?

How Do I Know If a Document Has Been Sent?

How can I setup PDF-eXPLODE to use Web mail servers like Yahoo, Gmail, Hotmail, etc?

How can I setup PDF-eXPLODE to password protect my PDF attachments?

  Can I set up multiple tags and e-mail addresses on each page of my print run?

  How can I create different Master PDFs for my Invoice Batch run and my Weekly Reports?


 Trial and Purchase

  How Is PDF-eXPLODE Licensed?

  Can I Get a Trial Copy of PDF-eXPLODE?

  How Can I Buy PDF-eXPLODE?

Start your free 45 day trial!

No Credit Card Required.